Shipping policy

Made to order

Every MadebyMandy item is personalised and printed to order in our studio. Please allow 1–2 working days for us to make your order before it is dispatched. Working days are Monday to Friday, excluding UK bank holidays.

UK delivery

Service	Cost	Delivery time after dispatch
Standard – Royal Mail Tracked 48	Free	Usually 2–3 working days
Express – Royal Mail Tracked 24	£1.99	Usually 1–2 working days

International delivery

Destination	Cost
European Union	£14.99
Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates and the United States	£23.99

International delivery times vary by country and are usually 5–10 working days after dispatch. Orders sent outside the UK may be charged import duties, taxes or handling fees by the destination country. These are the customer's responsibility and are not included in our prices.

Tracking

You'll receive an email with your tracking details when your order is dispatched.

Christmas and busy periods

Royal Mail delivery times can be longer in the run-up to Christmas. We'll show our last order dates for Christmas delivery on the website, so please order early.

Lost or delayed parcels

If your parcel hasn't arrived within 10 working days of dispatch (UK) or 20 working days (international), please contact us at madebymandyukcrafts@gmail.com and we'll investigate with Royal Mail.

Address details

Please check your delivery address carefully at checkout. We can't be responsible for parcels sent to an incorrect address given at checkout, but we'll always do our best to help.

Last updated: 8 November 2026