Terms of service

1. About us

madebymandy.co.uk is run by madebymandyukcrafts ltd, trading as MadebyMandy, a company registered in England and Wales with company number 13456088. Our registered address is 94 Upper St John Street, Lichfield, WS14 9DX. You can contact us at madebymandyukcrafts@gmail.com. We are not VAT registered, so our prices do not include VAT.

2. These terms

These terms apply to all orders placed on madebymandy.co.uk. By placing an order, you agree to them. Please read them together with our Shipping, Refund and Privacy policies.

3. Your order

After you place an order, you'll receive an email confirming we've received it. The contract between us is formed when we confirm your order. If we can't accept your order, for example because an item is unavailable, we'll let you know and you won't be charged.

4. Personalisation

You're responsible for checking that the personalisation details you give us are correct, including spelling, names and dates. We'll reproduce them as entered. Product photos show examples of our designs; because each item is made to order, small variations in colour and placement can occur.

Please don't ask us to print anything offensive or unlawful, or images or text you don't have the right to use. We may decline any personalisation request and refund you in full.

5. Prices and payment

All prices are shown in pounds sterling (£). Delivery costs are shown at checkout before you pay. Payment is taken when you place your order. If a price on our website is clearly wrong, we'll contact you before processing your order.

6. Delivery

Delivery options, costs and timings are set out in our Shipping policy. The risk in the goods passes to you when they're delivered to the address you gave.

7. Cancellations, returns and refunds

Personalised items can't be returned for a change of mind. Your full rights are set out in our Refund policy and are in addition to your statutory rights under the Consumer Rights Act 2015.

8. Our responsibility to you

If we fail to meet these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our failure. We don't exclude or limit our liability where it would be unlawful to do so. We're not responsible for delays caused by events outside our control, such as postal disruption.

9. Discount codes

Discount codes can't be exchanged for cash, can only be used once per customer unless stated otherwise, and may be withdrawn at any time.

10. Intellectual property

Our designs, artwork, photos and text belong to MadebyMandy or are used with permission. Please don't copy or reuse them without our written consent.

11. Changes to these terms

We may update these terms from time to time. The version on our website when you place your order is the one that applies.

12. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Last updated: 8 November 2026